Certificate & Award Descriptions
Local Certificate Categories
The Local Certificates offer an agency the opportunity to provide immediate recognition on the local level, with the APCO endorsement, at any time during the year, provided the nominee meets the standards set forth in the selected category(ies).
Telecommunications Partner – The Telecommunications Partner recognizes any user, citizen, legislator or other community member whose supportive actions makes an extremely noteworthy contribution, thus positively impacting emergency telecommunications.
Critical Incident – The Critical Incident recognizes any individual, team, center or centers, who by deed or act, make an extremely noteworthy contribution which results in the successful handling of a major incident or combination of incidents beyond the average or normal activity level.
Impact – The Impact recognizes any person employed in the emergency telecommunications field that, by act or deed, makes an extremely noteworthy contribution, thus positively impacting the local 9-1-1 jurisdiction in a significant way.
Lifesaver – The Lifesaver recognizes an individual, team, center or centers who exemplify commitment to service above and beyond the call of duty through innovative/quick thinking, initiative, excellent use of knowledge and skills seldom drawn upon, calm and controlled presence of mind, extraordinary individual or team effort – which results in the preservation of human life.
Stork – The Stork recognizes Telecommunicators who have “delivered” a baby through Emergency Medical Dispatch pre-arrival instructions.
The State Awards offer an agency the opportunity to recognize excellence in contributions, performance and achievements by industry personnel and partners – locally, regionally and statewide – provided the nominee(s) meets the standards set forth in the selected category(ies). Nominations are submitted via the OR APCO website nomination form. Every effort is made by the Awards Committee to ensure that all nominations meet category standards and are submitted appropriately. Those that do not meet standards are excluded and the individual submitting the nomination is advised. State Award nominations are accepted for any given year between April 1 and March 31. The Chair of the Awards Committee (or designee) is responsible for the processing and maintenance of these nominations. Once nominations are closed for a year, the Chair compiles all qualifying nominations and provides them to the members of the Committee for selection, based on the category standards and majority vote by members of the Committee. Selections are generally complete by May 31. Notification to the award winners’ agencies is done by phone and email. The agency head is notified in most cases, to ensure that the recipient is approved to receive the award. A letter of acknowledgement is sent to those having submitted nominations.
Hearts of 9-1-1 Award (Maximum of one (1) award per year) – The Oregon APCO/NENA Hearts of 9-1-1 Award is inspired by an individual, team or Agency who, outside of the normal heroic duties of daily work life, goes “above and beyond the console” and exemplifies the human spirit and generous, caring, compassionate hearts of our 9-1-1 community. As demonstrated through actions of selfless humanitarianism, devotion to others through personal service, giving of their time, efforts and talents, this individual, team, or Agency proves that 9-1-1 hearts extend to service beyond the job, touching lives and providing support through contributions to their community. (This is a new award this year)
Commitment to Excellence Award (Maximum of four (4) awards per year) – The Commitment to Excellence Award recognizes a Telecommunicator, group of Telecommunicators or an Agency who has demonstrated commitment to the principles of excellence in 9-1-1 Telecommunications through the following efforts and actions: Dedication to the profession through comprehensive knowledge and skills; creative/innovative approaches to quality improvement (such as enhanced customer service policies/programs, quality improvement programs, techniques and reviews, etc.); promotion of the Telecommunicator Code of Ethics by example; leadership and mentoring of co-workers which provides a substantial contribution to the overall improvement and successful operation of the 9-1-1 Center; developing innovative and creative approaches to training concepts designed to improve quality of service; quality of service is consistent and without bias.
Critical Incident Award (Maximum of three (3) awards per year) – The Critical Incident Award recognizes any individual, team, center or centers who exemplify commitment to service above and beyond the call of duty through innovative/quick thinking, initiative, excellent use of knowledge and skills seldom drawn upon, calm and controlled presence of mind, extraordinary individual or team effort – which results in the successful handling of a major incident or combination of incidents reaching beyond the average or usual level of activity.
Lifesaver Award (Maximum of three (3) awards per year) – The Lifesaver Award recognizes an individual, team, center or centers who exemplify commitment to service above and beyond the call of duty through innovative/quick thinking, initiative, excellent use of knowledge and skills seldom drawn upon, calm and controlled presence of mind, extraordinary individual or team effort – which results in the preservation of human life.
Telecommunications Partner Award (Maximum of one (1) award per year) – The Telecommunications Partner Award recognizes any person who is employed by an organization other than a telecommunications center (private sector, commercial vendor, police/fire department, etc.) or an individual (community member, volunteer, legislator or elected official, etc.) whose supportive actions have made an extremely noteworthy contribution, thus positively impacting emergency telecommunications locally, regionally or statewide.
Telecommunications Impact Award (Maximum of one (1) award per year) – The Impact Award recognizes any person employed by a telecommunications center who, by act or deed, makes an extremely noteworthy contribution – thus positively impacting emergency telecommunications within the agency, region or state in a significant way.
Technology Award (Maximum of one (1) award per year) – The Technology Award recognizes any person or team whose technical contributions are instrumental in the successful operation, protection, integrity and security of center systems and data. The individual or team will demonstrate commitment as a team player with all center personnel through knowledge of the dispatch profession, flexibility in task assignments, drawing upon innovative solutions and applications to further the mission of the organization, going above and beyond the normal scope of duty to ensure the center’s needs are met with the highest quality programs and service.
Trainer of the Year Award (Maximum of one (1) award per year) – The Trainer of the Year Award recognizes the Dispatch Trainer/Coach or Training Team whose contributions are instrumental in the excellence and success of those working within the dispatch center. This individual or team will exemplify leadership, integrity, trustworthiness and dependability; will promote the Telecommunicator Code of Ethics through study and example; will mentor new employees with the commitment to their success; will set a positive and forward thinking tone within the dispatch environment; will use new and creative approaches to the ever-changing dynamics of the dispatch profession; will seek out learning opportunities for themselves and the personnel whose success they have been entrusted to achieve.
Supervisor/Lead of the Year Award (Maximum of one (1) award per year) – The Supervisor/Lead of the Year Award recognizes the Line Supervisor or Lead Dispatcher (union or non-union whose primary job responsibility is working in the dispatch center in a direct supervisory or lead position) whose efforts on behalf of the dispatch center demonstrate the highest level of commitment to its personnel and their excellence, professionalism and success. The individual will exemplify leadership, integrity, trustworthiness, dependability and forward thinking; coach and encourage the strengths and skills in each employee to assist in achieving each dispatcher’s personal best; demonstrate initiative and creativity in policies, procedures and/or new programs; enhance or improve the operation and morale of the center; promote the Telecommunicator Code of Ethics on a daily basis through example; build and maintain a positive rapport with co-workers and customers alike.
Manager of the Year Award (Maximum of one (1) award per year) – The Manager of the Year recognizes the Administrator, Director or Manager not assigned to first line supervision in the dispatch center, whose efforts on behalf of his/her agency demonstrate the highest level of commitment to its personnel, partner agencies and customers. Professional development and well-being of personnel, excellence in customer service and progressive/innovative paths to the future are focal goals. This individual exemplifies leadership, integrity, trustworthiness, dependability and forward thinking on a global level; coaches and encourages strengths in all personnel; demonstrates initiative and creativity in the development and implementation of policies, procedures, systems and programs; directs efforts toward developing and maintaining positive morale within the agency; lives the example of ethical behavior on a daily basis; builds bridges and cohesive relationships both within the agency and with partners, associates, and the public, to the benefit of all.
Telecommunicator of the Year (Maximum of one (1) award per year) – The Telecommunicator of the Year Award recognizes a Telecommunicator who demonstrates the highest level of commitment to the profession through dedication to continuous improvement, initiative in professional development, care of customers, investment in the center team, promotion of the Telecommunicator Code of Ethics, leadership by example and who, by act or deed, makes an exceptionally noteworthy contribution – thus positively impacting the telecommunications center in a significant way.
Lifetime Achievement Award (Maximum of one (1) award per year) – This is Oregon APCO-NENA’s highest award, created to recognize a distinguished member of the chapter who has demonstrated a commitment to the advancement of emergency communications in Oregon. Candidates are chapter members who have demonstrated outstanding leadership within the chapter and who have made significant contributions to emergency communications in Oregon and the Oregon APCO-NENA chapter over his/her lifetime.
- Communications Center Director
- Information Technologist
- Line Supervisor
- Radio Frequency Technologist Form
For further information on the National Award categories and process, please visit the website at www.apcointl.org.